Shipping & Returns

Thank you for choosing Jeremie. Now celebrating our 40th anniversary, we are delighted that you have discovered us and look forward to working with you. We offer a wide variety of handcrafted holiday, garden and home decor items from around the globe. Some items are gently distressed and created from recycled or repurposed materials. Variations in color, texture and even size are normal and to be expected. Our talented team of artists and designers specially create our products to be truly unique, whether functional or elegant works of art.

Ordering and Shipping Basics

New orders may be shipped Prepaid or credit card (MasterCard, VISA, or Discover.) We do not ship COD. If you’ve been in business for at least one year, you may complete an application for Net 30 credit terms. An authorized signature is required before terms are granted. Checks returned for insufficient funds will be subject to a $25.00 charge. 

All orders require a minimum $150.00 value; a $10.00 service charge will be assessed for orders not reaching this level. Out of stock items totaling at least $50.00 will be backordered. Please order according to pack size, because we cannot break packs. For example, if an item is sold in packs of 4, you must order multiples of 4. In other words, you may order 4, 8, 12, etc., but you cannot order 3 or 5.

Damages

Damages are the responsibility of the freight carrier, not Jeremie. Always inspect your shipment carefully upon arrival. Save all the original packaging and contact carrier for their inspection. Damage claims should be filed with the carrier, usually within 10 days of receipt of shipment.

Refused Shipments

All refused orders will be charged a 20% restocking fee. We’re sorry, but there are no exceptions.

Shortages

Our quality control inspector signs off on every shipment. If you discover something missing or defective, please contact Customer Service within 10 days of receipt of your order.  For claims to be honored, you must call within 10 days of receipt of shipment.

Returns

All returns and defective merchandise require a Return Merchandise Authorization (RMA) to be issued by Customer Service.  Note: We’re sorry but no credits or refunds will be issued for any merchandise returned without authorization. RMAs must be requested within 10 days of receipt of shipment. Returns that are not considered defective or broken will incur a 20% restocking fee.

  1. When reporting damages or discrepancies, please advise Customer Service of the item number, quantity and reason for return. You will then be assigned an RMA number which must be written on the outside of the box(es) to be returned. A call tag will be issued; the carrier will arrive within a day or two at your door to pick up the merchandise.

  2. Please include your name, address and phone number in the box along with the merchandise to be returned. It’s important that you write the RMA number on the outside of the box(es) to be returned. Boxes without a visible RMA number on the outside will be refused by our warehouse.

  3.  RMA’s are valid for 30 days after issuance, so please make sure your merchandise is returned promptly.

Customer Service

We are committed to your satisfaction. If you have questions or need assistance, please call Customer Service at 1-888-JEREMIE (888-537-3643) Monday-Friday 8:00 a.m. to 5:00 p.m. EST. After hours you may leave a message and your call will be returned as quickly as possible. Our fax number is 404-875-8660.

Thank you for choosing Jeremie.

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